Privacy policy One Shell

One Shell cares about your personal data. This document describes our privacy policy in relation to the processing of personal data about our customers and other users of our web shop and digital services, including subscribers to our newsletter.

This privacy policy will be updated frequently. We recommend you to check this page regularly to stay up to date.

This privacy policy supplements, but does not replace, other policies and terms that apply to any specific service made available by One Shell BV.


Company information

One Shell BV

Nieuwe Keizersgracht 29-3

1018 VA Amsterdam


Company number: 71398821


For questions regarding this privacy policy or your rights as a data subject, we kindly ask you to contact us:



Personal information we collect

  • Your basic information, e.g. your name, date of birth, address, email address, telephone number etc.;
  • Information about your interaction with One Shell, e.g. online purchased products, payment information, returns etc.;
  • Information about your behavior on cooperating social networks, e.g. comments or likes, shares etc.;
  • Information about your digital activities obtained through cookies, pixel tags and similar technologies such as beacons and Wi-Fi access points, including IP-addresses and MAC-addresses, e.g. browsing history, physical presence, newsletter activity etc.;

Information about you obtained via different technologies and/or from different sources can be combined.



Use of personal information

  • Processing of orders, claims and returns;
  • Provision of various functions and services on the website;
  • Providing newsletters, other communications and services requested by you;
  • Consumer analysis and segmentation;
  • Marketing of goods and services;
  • Tailoring content of newsletters, other communications and other media, e.g. websites and apps;
  • Providing customer support and communication;
  • Evaluating and developing our products and services.


Marketing communication
If you give consent, we will send you marketing communications by email and other technologies. You have the right to always opt out of receiving such emails, via an un-subscription link in the communication, or object to the processing of your personal data for direct marketing purposes.


Sharing your personal information

In order to complete your orders and carry out shipments we may share your personal data with third-party providers such as credit card companies and shipping companies.

For the sole purpose of supporting our business, third-party processors may process your information, but only to the extent necessary for us to conduct our business.

We may also share your personal information with third parties that assist us with marketing towards you. We will always ensure that such third parties only use the personal information to promote our goods and services in accordance with our instructions.

We may use and disclose personal information to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposals of all or part of our business or assets, for the purposes of evaluating and/or performing the proposed transaction. Our successors or assignees may use and disclose your personal information for similar purposes as those described in this privacy policy.

We do not sell, share or transfer your personal information to any third parties except as described in this privacy policy.

Data retention
The retention of your personal data depends on the purpose of the processing. We will retain your personal data for as long as we are legally required to do so. For example, we are obliged to retain information relating to sales for a certain time period in order to comply with applicable bookkeeping regulation.


International transfers
We may transfer your personal data to countries outside the EU/EEA, including group companies. When we do this, it will either be to a country that is deemed by the authorities to provide an adequate level of protection or subject to a written data processor agreement containing obligations for the disclosing and receiving party. The agreement will be based on the “Standard Contractual Clauses” approved by the European Commission or similar.


We will collect information, including personal data, about you by cookie technology.


Your rights
As a data subject you are entitled to recall any consent(s) you may have given with respect to our use of your personal data at any time. Also, you have the right to access your personal data and to obtain information about how we process it. You may also modify the personal data if it is incorrect, and you may ask us to limit or cease the processing of your personal data or to delete it as well as object to the processing of your personal data, including processing for the purpose of direct marketing and profiling related to such direct marketing. You may also ask us to disclose the personal data in a machine-readable format. You have the right to object to the processing of your personal data for direct marketing purposes at all times. You may also file a complaint with a competent data protection authority.


Protection of personal information
One Shell cares about the protection of your personal data and will apply industry standard security measures to ensure adequate protection of your data.


Other websites
Our websites etc. may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours.


Contact us

Please do not hesitate to contact us if you have any questions, feedback, comments or concerns about privacy are welcome.